Question 1

Do you provide doorstep pickup and delivery in Surat?

Accepted Answer

Yes! We offer free doorstep pickup and delivery across Surat on all orders above ₹400. Simply schedule a pickup online, by phone, or on WhatsApp, and our team will collect and return your garments at your convenience.

Question 2

How long does the service take?

Accepted Answer

Regular service is delivered within 3 working days with no extra charge. Express service is delivered within 24 hours (+30% charge), and Super Express provides same day delivery (+50% charge).

Question 3

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, and cash on delivery. Prefunded Membership wallets can also be used seamlessly for any service.

Question 4

How can I contact your customer support team?

Accepted Answer

Call or WhatsApp us anytime between 9 AM and 8 PM (Monday to Sunday) at +91 9274867763, or fill out the contact form on our website. We respond quickly.

Question 5

Can all stains be removed guaranteed?

Accepted Answer

Our fabric specialists treat every stain individually using specialized, fabric safe treatments and achieve excellent results in most cases. However, complete stain removal cannot be guaranteed for every fabric and vintage stain type. We always inspect and inform you honestly before processing.

Question 6

Do you wash my clothes separately from other customers?

Accepted Answer

Yes, 100%. Every customer order is washed and processed in a separate, sanitized machine cycle to guarantee complete hygiene and privacy.

Question 7

Is dry cleaning safe for delicate silk sarees, lehengas, and designer wear?

Accepted Answer

Yes, dry cleaning uses gentle non water solvent solutions that clean thoroughly without shrinking, bleeding colors, or damaging intricate zari, sequence, or embroidery work.

Question 8

Do you offer ironing only service?

Accepted Answer

Yes! Our professional steam ironing service is available for prewashed garments at affordable rates (e.g. Shirts & T Shirts at ₹15 launch offer).

Question 9

Can you clean white sneakers and suede footwear?

Accepted Answer

Yes, we specialize in shoe & sneaker cleaning. We whiten yellowed midsoles, deep clean canvas uppers, and use specialized dry brushes for suede and leather shoes.

Question 10

How are carpet and curtain cleaning prices calculated?

Accepted Answer

Carpet and curtain cleaning are priced transparently per square foot (Length × Width in feet). Carpet is ₹60/sq.ft and Curtains are ₹10 to ₹12/sq.ft.

Question 11

What happens if my bill value is below ₹400?

Accepted Answer

For orders below ₹400, a nominal pickup and delivery fee applies, or you can add items/services to reach ₹400 for free doorstep delivery.

Frequently Asked Questions

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